How we handle your information

nytubs.com is operated by CityTub, Inc. DBA New York Tubs. This policy explains what we collect when you visit the site or contact us, how we use it, and what we never do with it.

What we collect

Your name, phone, email, address, and tub photos — only what you send us to get a quote or book a job.

What we don’t do

We never sell or rent your personal data, and we never share your mobile number for anyone else’s marketing.

Text messages

Appointment confirmations and service updates only. Reply STOP at any time to opt out.

1. Information we collect

Personal data — name, email address, phone number, service address, and photos of your bathtub that you provide when you request a quote, book a service, or contact us.
Usage data — how you use the site, such as pages visited, time spent on pages, and links clicked.
Cookies — small files stored on your device that help the site work and help us improve it.

2. How we use it

Preparing quotes and processing service requests
Scheduling, confirming, and following up on appointments
Responding to questions and feedback
Improving our website and services
Marketing and promotional communication

3. Sharing your data

We do not sell or rent your personal data to third parties. We may share information only with contractors and service providers who help us operate the business and complete your job, or when required to comply with the law or protect public safety.

4. SMS privacy & terms

Upon messaging opt-in, the end user agrees to receive messages from New York Tubs regarding service updates and appointment confirmations. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at (212) 830-0000 or info@nytubs.com.

5. Security

We use reasonable measures to protect your personal data from unauthorized access, use, or disclosure. No system is completely secure, however, and we cannot guarantee the absolute security of your information.

6. Cookies

You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work properly without them.

7. Children’s privacy

This website is not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children under 13.

8. Accessing and correcting your information

You can review, correct, or ask us to delete your personal information by emailing info@nytubs.com. We may decline a request if the change would violate a law or legal requirement.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Questions about your privacy?

CityTub, Inc. DBA New York Tubs · 2225 60th Street, Brooklyn, NY 11204 · info@nytubs.com

Email us

Effective date: October 2, 2026