Terms and Conditions

1. Services

We refinish cast iron and steel bathtubs using a pour-on coating. We do not refinish acrylic or fiberglass tubs, sinks, shower pans, or tile. Every tub is refinished in full; we do not perform partial or spot repairs.

2. Estimates and payment

Quotes given by phone, text, or email are based on the photos and information you provide. If conditions on site differ significantly — for example, more extensive damage or an existing coating that must be stripped — we will tell you the adjusted price before starting work. Payment is due upon completion unless otherwise agreed in writing.

3. Client responsibilities

Please make sure the bathroom is accessible, the tub is empty, and there is a safe working environment for our technician. Let us know in advance about old or corroded plumbing fixtures. Delays or extra costs caused by lack of access or unsafe conditions are the client’s responsibility.

4. Cure time and care

The refinished tub must not be used and must stay dry for 24 hours after completion. After that, clean it only with non-abrasive products free of bleach and chlorine.

5. Warranty

Refinished tubs are covered against peeling and adhesion failure for 5 years in owner-occupied homes and 3 years in rentals and non-residential properties. For a valid claim we refinish the entire tub again or refund the original cost of the job. The warranty does not cover physical damage, chemical damage, structural movement, caulking, plumbing, or shower doors, and it is not transferable. Full terms are on our warranty page.

6. Plumbing

Our technicians are not licensed plumbers. Removing and reinstalling the drain, overflow plate, spout, or handles is done as a courtesy, and the client accepts responsibility for damage to fixtures that are old, corroded, or already defective.

7. Cancellation

You can cancel or reschedule free of charge with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, or visits where our technician cannot access the tub at the scheduled time, may be charged a fee of up to 50% of the quoted price.

8. Limitation of liability

Our liability for any claim related to our services is limited to the amount paid for the service. We are not liable for indirect or consequential damages or losses.

9. Indemnification

The client agrees to hold CityTub, Inc. harmless from claims and losses arising from inaccurate information provided by the client, unsafe conditions on the property, or pre-existing defects in plumbing or fixtures.

10. Governing law

These terms are governed by the laws of the State of New York. Any disputes will be resolved in the state or federal courts located in Kings County, New York.

11. Changes to these terms

We may update these terms from time to time. The version in effect on the date you book a service applies to that service.